ks99 Privacy Policy

1. Introduction

Welcome to ks99. This Privacy Policy describes how ks99 ("we", "us", "our") collects, uses, stores, and protects information relating to users ("you", "your") of the ks99 online gaming platform, accessible at https://ks99.lat. We operate primarily for users located in Malaysia and comply with applicable Malaysian data protection legislation, including the Personal Data Protection Act 2010 (PDPA).

By accessing or using the ks99 platform — whether to place a bet on the Malaysia Super League, spin a slot on our casino page, or fund your account with Bitcoin or USDT — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Data We Collect

ks99 collects personal data through several means during the normal course of providing its services. The categories of data we may collect include:

2.1 Account Registration Data

When you create a ks99 account, we collect your full legal name, date of birth, Malaysian NRIC number or passport number (for age verification and identity purposes), email address, phone number, and residential address (including city such as Kuala Lumpur, Penang, Johor Bahru, or Petaling Jaya).

2.2 Financial and Payment Data

To process deposits and withdrawals, we collect information related to your chosen payment method. This may include bank account details for FPX transfers (Maybank, CIMB, Public Bank), e-wallet identifiers for Touch 'n Go eWallet, Boost, GrabPay, or DuitNow, and wallet addresses for crypto transactions involving Bitcoin or USDT. We do not store full credit or debit card numbers on our servers.

2.3 Usage and Gameplay Data

We automatically log data about how you interact with the ks99 platform. This includes:

• Pages visited, time spent, and clickstream data
• Games played, bet sizes, win/loss records, and session duration
• Device type, operating system, browser version, and IP address
• Login timestamps and geographic location (derived from IP)

2.4 Communication Data

If you contact our 24/7 live chat support, send us an email, or submit a feedback form, we retain records of that communication including timestamps, message content, and any files you attach.

2.5 KYC and Verification Documents

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents, proof of address (utility bill or bank statement), and source-of-funds documentation. These documents are handled with the highest level of care and stored in encrypted form.

3. How We Use Your Data

ks99 uses the personal data we collect for legitimate and clearly defined purposes. We will not use your data in any manner that is incompatible with the purposes described below:

• Account management: to create, verify, and maintain your ks99 account.
• Transaction processing: to handle deposits, withdrawals, and bonus credits accurately and securely.
• Customer support: to respond to queries raised via live chat or email at [email protected].
• Regulatory compliance: to fulfil anti-money laundering (AML), counter-terrorism financing (CTF), and PDPA obligations.
• Fraud prevention: to detect and prevent fraudulent or suspicious activity on the platform.
• Responsible gaming: to monitor gameplay patterns and proactively offer self-exclusion or deposit limit tools where warranted.
• Platform improvement: to analyse aggregated usage data and improve our games, sportsbook odds, and user interface.
• Marketing communications: to send promotional offers, bonus alerts, and platform updates — only where you have given explicit consent or where we have a legitimate interest, and always with an easy opt-out option.

4. Sharing Your Data

ks99 does not sell your personal data to third parties. We may share your data in the following limited and controlled circumstances:

4.1 Service Providers

We work with vetted third-party service providers who assist us in delivering the ks99 platform. These include payment processors (for FPX, e-wallet, and crypto transactions), KYC verification partners, cloud infrastructure providers, and live chat software vendors. All such providers are contractually bound to handle your data securely and only for the purpose of delivering their specific service.

4.2 Legal and Regulatory Obligations

We may be required to disclose personal data in response to lawful requests from Malaysian government authorities, court orders, or regulatory bodies. In such cases, we will disclose only the minimum data required by the relevant legal obligation.

4.3 Business Transfers

In the event of a merger, acquisition, or restructuring of the ks99 business, user data may be transferred as part of that transaction. Any successor entity would be required to honour the terms of this Privacy Policy.

5. Cookies & Tracking Technologies

ks99 uses cookies and similar technologies to provide core platform functionality, remember your preferences, and analyse platform performance. When you first visit the ks99 website, you will be presented with a cookie consent notice.

The categories of cookies we use are:

• Strictly necessary cookies: required for the platform to function, including session management and login state. These cannot be disabled.
• Performance cookies: help us understand how users navigate the platform so we can identify areas for improvement. Aggregate, anonymised data only.
• Functional cookies: remember your language, display preferences, and last-used payment method to improve your experience on return visits.
• Marketing cookies: used only where you have given consent, to show relevant promotions within the ks99 platform. We do not use third-party advertising cookies.

You can manage or withdraw your cookie consent at any time through your browser settings or the cookie preference centre available in your ks99 account. Note that disabling certain cookies may affect the functionality of the platform.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable Malaysian law. The general retention periods we apply are as follows:

• Active account data: retained for the lifetime of your ks99 account and for a minimum of 7 years after account closure, in line with AML regulatory requirements.
• Transaction records: kept for a minimum of 7 years for financial audit and compliance purposes.
• KYC documents: retained for 7 years post-account closure or as required by relevant authority.
• Support communications: retained for up to 3 years from the date of the last interaction.
• Marketing preferences and consent records: retained until you withdraw consent, plus 1 year thereafter for audit purposes.
• Cookie and analytics data: aggregated data may be retained indefinitely; individual session data is purged after 13 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Security Measures

ks99 takes the security of your personal data very seriously. We implement a layered approach to information security that includes both technical and organisational safeguards:

7.1 Technical Controls

• All data transmitted between your browser and the ks99 platform is protected using TLS 1.2 or higher encryption.
• Personal and financial data at rest is encrypted using AES-256 encryption standards.
• Account access is protected by secure password hashing and optional two-factor authentication (2FA).
• Our infrastructure is hosted on enterprise-grade cloud services with regular security patching and intrusion detection.

7.2 Organisational Controls

• Access to user data internally is restricted on a strict need-to-know basis.
• All staff who handle personal data receive regular data protection training.
• Third-party service providers are subject to data processing agreements and security audits.
• We conduct regular vulnerability assessments and penetration testing on the ks99 platform.

Despite our best efforts, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal data, ks99 will notify affected users and the relevant Malaysian authorities in accordance with our obligations under the PDPA.

8. Your Rights

As a user of the ks99 platform, you have the following rights with respect to your personal data under the Malaysian Personal Data Protection Act 2010:

• Right of access: you may request a copy of the personal data we hold about you. We will respond within 21 days of receiving a valid request.
• Right to correction: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to withdraw consent: where we rely on your consent to process data (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to limit processing: in certain circumstances, you may request that we restrict the processing of your data — for example, while a correction request is being handled.
• Right to data portability: upon request, we can provide your account and transaction data in a structured, machine-readable format where technically feasible.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time. We will honour such requests without delay.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing the request.

9. Minors Policy

The ks99 platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step during the account registration process, and we reserve the right to request supporting documentation at any stage.

If you are a parent or guardian and believe that a minor has submitted personal information to ks99 without your consent, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, permanently delete that data from our systems.

In line with our commitment to responsible gaming, all users exhibiting signs of underage access will have their accounts suspended pending full identity verification. For more information on our player protection measures, please visit our Responsible Gaming page.

10. Changes to This Privacy Policy

ks99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email and display a prominent notice on the platform for at least 30 days prior to the changes taking effect.

Minor updates — such as clarifications, typographical corrections, or formatting changes that do not affect the substance of the policy — may be made without prior notice. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.

Your continued use of the ks99 platform after a revised policy comes into effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account and cease using the platform before the effective date.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ks99 handles your personal data, please do not hesitate to get in touch. Our data protection team is available to assist you:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the ks99 platform
• Postal address: ks99 Data Protection Officer, Kuala Lumpur, Malaysia

We are committed to resolving any privacy-related concern fairly and transparently. If you feel your concern has not been adequately addressed, you may also lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the statutory body responsible for overseeing enforcement of the PDPA.